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Vacation Rental FAQ: During Your Stay
Welcome Bag
Upon arriving at Emerald Isle Realty’s offices to check-in for your stay, you will receive a welcome bag containing pertinent information for your stay.
Maintenance Services
If I have questions during my stay, who can I call?
Emerald Isle Realty has our own excellent, in-house Maintenance Department, and throughout the year we schedule maintenance and repairs on a priority basis. Repairs are occasionally necessary as appliances and air conditioners can fail at inconvenient times. If you have a maintenance concern, you may call our office at (866) 586-6980.
Who do I call for assistance after-hours?
For after-hours maintenance, housekeeping, linen emergencies or key lockouts, call (866) 586-6980 and leave a message on our voice mail. Our night duty personnel will be paged. Response time averages 30 minutes or less, unless they are detained by a previous call. Simple plumbing repairs, A/C or appliance failures must be scheduled between 9:00 AM and 5:00 PM daily. Please note that a $25 fee will be charged for all after-hours key lockouts.
Housekeeping Services
Are housekeeping services available?
If you have a housekeeping concern or special request please call our office at (866) 586-6980, immediately upon your arrival. Housekeeping service is available daily from 9:00 AM to 5:00 PM.
If you are one of the fortunate families who are able to stay two weeks or longer, please call our Housekeeping Department on Friday or Monday to schedule your mid-stay cleaning. A few special homes offer a mid-week tidy. Please call to schedule or inquire about this service.
*Please Note: Mid-stay cleaning will not be available at this time to minimize contact to ensure the health and safety of all our guests, homeowners and staff.
Beach Rentals
Do you have beach gear available to rent?
Emerald Isle Realty proudly partners with Island Essentials, a local company that provides beach gear rentals including beach chairs, chaise loungers, umbrellas and much more. For your convenience, delivery and pick up of the rental equipment is always free to your vacation home, and rentals are available on a weekly basis. Call ahead for availability during the summer months.
Concierge Services
Let us know what you’d like to do, and we’ll help you with the arrangements. Billing and payments for some of your activities can be made through our office for your convenience. It couldn’t be more simple! So relax, and let us create the ideal vacation for you!
- Surfing Lessons
- Stand-up Paddle Boarding
- Kayak Adventures
- Ecology Tours
- Golf
- Fishing Charters
- Cruises to Cape Lookout and around the Bouge Banks
- Restaurant Recommendations
For concierge services, call our Activity Coordinators today at (866) 586-6980.
Grocery Services
Emerald Isle Realty has teamed up with Lowes Foods to provide grocery services. Lowes Foods offers online grocery shopping that’s quick and easy to use. Simply select the items you would like to purchase and once you’ve finished shopping, choose a pick-up time or, for added convenience, have your groceries delivered right to your vacation rental. Delivery does require 24-hour advance notice.
For the ultimate in culinary convenience, guests may also request a personal chef to prepare their vacation’s meals from breakfast to supper, plate-ready and chilled in the refrigerator upon check-in.
Linen Services
If your property states Sand Castle & Classic Carolina Club or Island Club, then the homeowner of your vacation home has provided bed linens and bath towels for you as an extra special amenity. Click here for more detailed information on linen services.
If none of these linen clubs are mentioned in your description, then you may elect to “join the club” and reserve this amenity package for yourself. Simply call one of our reservation specialists prior to your arrival.
Cleaning Procedures
Emerald Isle Realty has always insisted upon the highest cleaning standard for our vacation rental homes and during these unprecedented times, cleanliness and sanitizing have necessitated even more stringent requirements to ensure the good health and safety of our vacation rental guests, homeowners and our housekeeping teams.
In alignment with public health recommendations, and to provide our guests peace-of-mind during their stay, we are taking measures to prevent the spread of COVID-19. This includes the implementation of enhanced cleaning processes by VRHP, the internationally esteemed Vacation Rental Housekeeping Professionals organization.
From certifications to advanced sanitizing methods and more, learn more about Emerald Isle Realty’s COVID-19 Cleaning Procedure and Safety Protocols.
